Who are we?
Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 50 markets across more than 20 states. We’re the country’s premier luxury builder with the widest range of products in the industry, including traditional single-family homes, active adult, hi-rise condos, apartment rentals, urban redevelopment, and student housing.
From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all.
Toll Brothers, America's Leading Builder of Luxury Homes, seeks a Design Studio Consultant for our team in Houston, Texas
What is the opportunity?
The Design Studio Consultant position is responsible for guiding the buyer through the selection of Included Features and Available Personal Choices (options/upgrades), thoroughly and on-time, while adhering to company policies and procedures and representing the company by keeping in line with the builder’s code of ethics, values, and mission statement. This position will Interact with other departments as needed (i.e. Purchasing, Marketing, Accounting, Conveyancing, Construction, Customer Care, etc.) and will be tasked with completing required paperwork accurately and timely. Proficiency with department specific technology is necessary.
What are the primary responsibilities?
Assist Prospective Buyers/Home Buyers with Tours and Options SelectionsMeet with prospective buyers to share knowledge and excitement about Design Studio environment, procedures, and available products. Assist deposit tours as neededProvide scripted tours of Design Studio environment, delivered in a professional manner, well-articulated, and with positive energyOrientation tour responsibilities include assisting the with meet/greet, present chosen tour categories, set up & clean upBe familiar with product and house warranty specifics and be able to communicate this to buyersAdhere to predetermined deadlines for selection appointments, change requests, etc.Administrative FunctionsComplete Buyer selection paperwork accurately and by deadlinesNavigate the Toll Intranet for product and builder informationUtilize Pivotal or Enterprise One software and Studio selection software to enter home selections and options contract documentsUse Salesforce to review customer and scheduling information, manage tasks, and enter buyer communicationInteract with internal mortgage company personnel as needed to confirm buyer affordabilitySubmit paperwork to buyers for final authorization thru DocuSign and authorization process to internal business partnersPrepare and double-check final document package for accuracy and submit to construction teamProcess special requests with appropriate approvals from managementAnswer phones as neededInterdepartmental CommunicationProvide status updates to Design Studio ManagerProvide buyer feedback internallyMaintain communication with on-site Sales ConsultantsWalk-through with sales/construction/marketing personnel of all merchandised modelsExecute selections for Quick Move-In inventory homes as needed by communitiesContinuing Education/Meeting AttendanceField visits as needed. Tour community models, Quick Move-In homes and homes in productionAttend education sessions/training from trade partners regarding included features and available personal choices, as well as internal company training regarding construction, new communities/floor plans etc. Attend product knowledge meetings monthly and/or quarterlyStay current on home product trends and/or design styles/colors via (vendor trainings, online research, etc.)All other duties as assigned
Don't miss this opportunity to join one of the nation's most respected FORTUNE 500 companies!
QualificationsDoes this describe you?
When speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas conciselyApplies creative problem-solving to address business needs and issuesMust be able to handle the challenges related to customer serviceAbility to perform in a sales environment working and interacting with people and providing excellent customer serviceAbility to assist buyer in reaching decisions in a timely mannerAbility to educate buyer on productsStrong ability to set clear and concise expectations with customer that support corporate processes and policiesAble to plan and prioritize while focusing on detail orientation and effective time managementMust have gift of hospitality, thoroughly enjoy interacting with others, and have an amiable, outgoing and pleasant demeanerAble to work with employees among multiple departmentsWorking knowledge of Microsoft Office programs, including Outlook, Excel, Word and PowerPointAble to utilize the department specific technologies to solve business challengesParticipate in continuing education as neededDo you have these qualifications?
Essential:Great sales skillsBasic knowledge of homebuilding/construction techniquesExcellent communication and organization skillsPatience, empathy and good listening skillsEnthusiastic attitude: desire to ensure process is enjoyable, smooth and easy for the buyerPreferred:Design knowledge, real estate/builder experience a plusAn Interior Design degree is a plus
We offer an excellent benefits package that includes comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more!
Come see why Toll Brothers has been attracting and retaining some of the best professionals in the industry!
APPLY ONLINE TODAY!
No walk-ins or phone calls, please.
Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.
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