* The Designated Site Admin acts as a Client advocate for Technical Support (in scenario when CTS cannot solve DSA tech Case) and Admin inquiries on CWT Portrait, myCWT, OBTs. * Researches and troubleshoots to diagnose root cause and resolve issue quickly and effectively and performs testing to ensure that solution was successful. * Prioritizes issues and requests along with others in queue then Investigate & resolve all client specific HD2 support tickets. Ensure that requestors are kept up to date. * Has detailed knowledge of client policy and configuration. * Escalate any client-specific HD2 tickets which cannot be fixed by CWT to OBT Vendor for investigation and resolution, ensure requestor are kept updated. Raise development requests with CWT Product teams and OBT vendor and follow up as required. **Job:** **Client Technical Support* **Organization:** **P&T_Enterprise IT* **Title:** *Designated Client Technology Representative* **Location:** *Taguig* **Requisition ID:** *2500000E*