This on-site position is open to any qualified applicant in the United States.

This position is on-site in San Diego, California. A qualified applicant must be local to this area or be open to relocation.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Practice - CIS - Cloud, Infrastructure, and Security Services

About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Job Duties and Responsibilities:

Experience providing deskside support to end-users in a corporate environment. Good communication and customer service skills. Ability to solve hardware and software issues on desktops, laptops, and mobile devices. Familiarity with remote access tools and techniques. Ability to prioritize and work optimally under pressure. Willingness to work flexible hours, including evenings and weekends, as the need arises. Level 2 onsite or remote support for sophisticated customer issues and requests. Lead deployment of software releases, system upgrades and patches on end user devices. Accountable for procurement and Asset management of end user devices. Leading activities like customer relocations and departmental infrastructure build out. Will analyze the symptoms of the problem to accurately identify the cause of the issue in order to resolve a solution. Will prioritize issues such as physical layers, usernames and passwords. Will uninstall/reinstall basic software applications, verify accurate hardware and software set-up and assist with navigation of application menus. Will perform onsite installations or replacements of various hardware components and software repair. Will perform diagnostic testing and utilization of remote control tools to assist users when fix to resolve a solution. Familiarity with remote access tools and techniques. Experience working with Active Directory and other directory services.

Position Qualifications:

Required skills: Active Directory, Windows 10, Windows 11 and Macintosh Os and Intune / SCCM Tool and Beyond Trust + Logme In tools.

Salary and Other Compensation:

Applications will be accepted until January 27, 2025

The annual salary for this position is between $37,804- $74,500 depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#LI-MA1 #CB #Ind123

Job Summary

We are seeking a Technical Lead with 4 to 8 years of experience in Desktop Support - Remote. The ideal candidate will have a strong technical background and the ability to manage and resolve complex technical issues. Experience in Life and Annuities Insurance is a plus. This is a hybrid role with rotational shifts and no travel required.

Responsibilities

Provide technical support and troubleshooting for desktop systems remotely. Oversee the resolution of complex technical issues and ensure timely resolution. Collaborate with team members to identify and implement solutions to technical problems. Monitor and maintain desktop systems to ensure optimal performance. Develop and implement best practices for desktop support and maintenance. Ensure compliance with company policies and procedures in all technical support activities. Assist in the development and implementation of training programs for team members. Maintain accurate records of technical support activities and resolutions. Communicate effectively with clients and team members to ensure a high level of customer satisfaction. Stay updated with the latest industry trends and technologies to provide the best support. Participate in rotational shifts to provide 24/7 support coverage. Contribute to the continuous improvement of support processes and procedures. Support the companys mission by providing exceptional technical support and contributing to overall customer satisfaction. -

Qualifications

Possess strong technical skills in Service Desk Service Now and Desktop Support Remote. Have experience in Life and Annuities Insurance domain is a plus. Demonstrate excellent problem-solving and analytical skills. Exhibit strong communication and interpersonal skills. Show ability to work effectively in a hybrid work model with rotational shifts. Display a proactive approach to identifying and resolving IT issues. Have a minimum of 4 years and a maximum of 8 years of relevant experience.

Certifications Required

Good to have - ITIL Foundation Certification Service Now Certified System Administrator

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.