Kforce's client needs to add an Executive/White Glove Deskside Support Technician at their Houston, TX location. This role is 100% onsite. Summary: The Deskside Support Technician will be responsible for providing premium, personalized technical support to our clients. This role requires a high level of technical expertise, excellent communication skills, and a commitment to delivering an outstanding customer experience. The ideal candidate will be proactive, detail-oriented, and capable of handling a variety of technical issues in a small business environment. Key Responsibilities: * Provide high-level technical support to clients, ensuring quick and effective resolution of issues * Support of executive-level users * Offer personalized, one-on-one support to clients, both remotely and on-site as needed * Troubleshoot and resolve hardware, software, and network issues * Assist with the setup, configuration, and maintenance of computer systems and peripherals * Conduct regular system checks and maintenance to ensure optimal performance * Educate clients on best practices for using technology and provide training as needed * Maintain detailed records of support requests and resolutions in the ticketing system * Collaborate with other team members to identify and implement improvements to support processes * Stay up to date with the latest technology trends and advancements to provide informed support