Deskside Support Technician
The Deskside Support Technician is responsible for all aspects of first level end-user support, including workstation, printer, and software issues. The Deskside Support Technician works alongside other IT (Information Technology) professionals and collaborates to solve hands-on IT problems.
What you’ll be doing:
Responds to hands on issues reported through the Service desk. First-level support for end-users for all workstation, software, and other IT issues including workstation break/fix, error resolution, endpoint security management (e.g., antivirus and anti-malware issues). Manages the Service Now ticketing system, ensuring that incidents submitted by clients are accurate as well as routed to the correctly. Configures, installs, and deploys new workstations, printers, and other IT equipment required by campus employees. Installs software onto workstations, as required, for provisioning of new employees or where software is deployed to existing users. Responsible for managing the Service Now queue as well as providing reports to management. Wipe/rebuild/reload of assets for redeployment as needed. Escalation point for Service Desk Tier 2 on all complex issues. Stays abreast of new and emerging information technologies as well as current trends. Provides emergency on-call support, as needed. Other duties as assigned.
What we’re looking for:
1-3 years' related experience. Demonstrated success interacting with members in varying levels of an organization, including Executives. IT Customer service experience, preferred. ServiceNow experience helpful. Proficiency with Microsoft Office 365 and Windows 7 & 10
Bonus Points:
A+ certification, preferred. Network+, Windows certifications in the Microsoft Certified Professional Program; any other approved information technology certification is helpful, but not required.
Education:
Bachelor's degree required.
Travel:
10%
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Park Place Technologies is an Equal Opportunity Employer M/F/D/V.
Park Place Technologies has an in-house recruiting team that focuses exclusively on the hiring needs of our company. We are not currently accepting additional third-party agreements or unsolicited resumes. If you would like to be considered as a preferred partner with Park Place Technologies, please submit your detailed information to careers@parkplacetech.com. Any CVs submitted directly to hiring managers will be considered unsolicited and become the property of Park Place Technologies.