Job Description Insight Global is seeking a desksidesupportprofessional to work a long-term opportunity for a growing insurance client in the Richmond, VA & Raleigh, NC area. This person will join an existing team and provide tier 2supportin person and occasionally in a contact center environment. Candidates must have experience providingsupportvia phone and in person for both hardware and software. They will provide technicalsupportto users by researching and answering question, troubleshooting problems, and maintaining workstations. They will provide answers to clients by identifying problems such as Wi-Fi connectivity, PrinterSupport, Password Resets, etc, and guide client through corrective steps. Candidates must have strong problem-solving skills, understanding of windows operating systems, phonesupportskills, strong customer service experience, PC proficiency, and working knowledge of ticketing systems. This candidate will work onsite 5 days/week in Richmond, VA. The target pay rate for this position is between $21-26/hour and based on years of experience. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - 1-3 years of Desktop Support/Help Desk experience via phone and in person - 1+ years of customer service experience - Experience with SCCM for imaging computers (or something similar) - Experience with a Ticketing System (ServiceDesk current platform used) - Previous experience setting up new hires equipment - Ability to escalate incident tickets - Technical knowledge (hardware: Printers, Phones, Desktops Laptops, etc.) - Excellent written and verbal communication skills - Microsoft Certifications - BS/AS in Information Technology null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.