Arconic is seeking a Deskside Technician to be the first line IT support to all employees, and contractors at our Massena Operations, location in Massena, NY. This position reports to the location IT Manager and provides trouble shooting to the end user and manages full cycle of IT assets. The successful candidate will be customer facing and bring a service approach to helping others. If you take pride in being the face of IT, enjoy working with customers, and want to join a growing team that promotes from within, we encourage you to apply!

The primary purpose of the Deskside Technician is to support all employees and contractors at the location and manage the full life cycle of IT / OT assets in both business and process networking environments. The incumbent must communicate professionally and effectively with a wide variety of people, via face to face, over the phone, remote access, Teams and in writing.