Description We are offering an employment opportunity for a Deskside Technician in King of Prussia, PA. The successful candidate will be expected to provide first-line technical support to our customers, maintain and update our tracking tool, and communicate effectively with supervisors, peer groups, and customers. This role will require a public trust security clearance! Responsibilities: • Provide first-line technical support to customers, addressing questions about account administration, software distribution, and documentation. • Maintain and update the tracking tool to ensure accurate record-keeping. • Report recurring problems to management in a timely manner. • Handle a wide range of tasks, applying job skills and company policies to complete assignments. • Analyze situations or data following standard practices and procedures to resolve problems and make routine recommendations. • Communicate effectively with supervisors, peer groups, and customers, presenting factual information as required. • Handle unusual and seldom-occurring job events with minimal assistance from others. • Leverage advanced skills in SQL and DDA or client-server environment to access and manipulate computer data. • Ensure contributions are limited to assignment-related activities, making decisions to avoid delays in schedules. • Act as a liaison, interacting daily with different stakeholders. Requirements General Support: + Act as the primary point of contact for deskside technical support, executing non-disruptive hardware deployments and support tasks. + Provide end-user support related to Windows 10-configured desktop and laptop hardware devices. + Utilize systems such as ServiceNow for ticket processing, device deployment tracking, and updating the CMDB. + Communicate effectively with end users, representatives, and customers, providing regular status updates. + Troubleshoot and resolve moderately complex hardware and software issues for end users. Primary Responsibilities - On-Site: + Maintain a high availability environment with a focus on virtualization, redundancy, and best practices. + Provide technical guidance to Tier 2 and Tier 3 support teams. + Perform essential systems maintenance tasks, including software updates, file backups, and recovery efforts. + Regularly review systems for critical updates and respond promptly to major threats. + Deploy, configure, and support Dell laptops, desktops, thin clients, and mobile devices based on deployment schedules. + Ensure all user device deployments include a brief tutorial to familiarize end users with their new devices. + Perform asset control tasks, including procurement, deployment, and proper disposal of IT hardware and software environments. + Provide "hands-on" network or systems support as needed for customer HQ site-specific needs. Documentation & Escalation: + Document all resolutions in the ServiceNow ITSM ticketing system and meet established time-to-resolution performance metrics. + Escalate complex issues to Lead or higher-tier support teams when necessary. Physical & Travel Requirements: + Perform heavy lifting and moving of IT equipment as required during deployments. + Some travel may be required depending on site support needs. Required Qualifications: + Education/Experience: High School Diploma with 3+ years of relevant IT support experience. + Experience preparing and deploying Dell laptop/desktop devices with Windows 10 OS, including walkthroughs for end users. + Proficiency in using ServiceNow or similar ITSM ticketing systems to manage support requests. + Background in break/fix support for end-user devices. + Strong analytical, organizational, and communication skills. + Ability to work independently and within a team setting while adhering to strict schedules. Certifications: + Ability to obtain ITIL v4 Foundation Certification within 120 days of hire. Preferred Skills: + Familiarity with tools such as MS Office Suite, Remedy, and ServiceNow for device deployment and ticket management. + Hands-on experience supporting hardware refresh projects and IT asset lifecycle management. + Strong problem-solving skills and ability to handle tasks in a high-pressure environment. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .