Job details
Country
USA
State / Region / Province
Tennessee
Work Location
Chattanooga, TN
Domain
Delivery
Interest Group
Infosys Limited
Skills
Domain|IT Service Management|End Point (Desktops, Laptop, Printers, Mobile Devices) Administration
Company
ITL USA
Requisition ID
128387BR
Job description
Infosys is seeking a Desktop Administrator. This role is responsible for the support and management of all desktop assets including end-user technology, voice equipment, mobile phones, and desktop peripherals. Ownership and implantation of IMAC requests. Prime point of contact for the IT move requests as well as escalation point of contact from L1 engineers. This role will be responsible for receiving, building, configuring, installing, moving, repairing, decommissioning and inventory management of end user assets.
Qualifications:Candidate must be located within commuting distance of Chattanooga, TN be willing to relocate to the area. This position may require travel in the US.Education-Non-Engineering degree.Evaluate user requests and requirements and recommend effective IT hardware technological solutionsDeploy equipment for new hires and refreshes and collect equipment from offboarded employees.Install, configure, and troubleshoot hardware, including desktops, laptops, and peripheralsAssist with administering corporate infrastructure including Active Directory, Email, and various computer management applications.Perform troubleshooting, system upgrades and replacements for employees IT needsTroubleshoot, repair, and maintain software applications & infrastructure and performProvide support for operating system drivers, software and firmwareActively monitoring the ticket queue and managing requests through to completionHousekeeping on IT rooms, setup and installation of Temporary training rooms / Office wide events - Expo's, Comms room patchingSupports Business moves / changes – ensure involvement in early stages of planningProvide support to users for home connection and work from home set up -- Firm laptop or personal laptop + virtual machineManage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’sDemonstrate high levels of customer care behaviors at all times and adopt an approach that shows consistent commitment to providing a customer focused quality serviceActively participate in a program of Continuous Service Improvement taking ownership of actions that deliver resultsExcellent communication, interpersonal and customer care skillsTechnical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LANIndustry standard certifications a plus (MCSA, A+, Network+, CCENT, CCT)An understanding of ITIL Service Support and Delivery disciplines and methodologiesOn-call – Participate in rotating schedule providing afterhours and weekend support may be requiredSupports hardware decommissioning events.Experience with Service Now, Windows OS 10, 11 .Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s.Shell scripting experience a plus (Windows PowerShell, Perl, Windows cmd line)Knowledge of Windows operating system, applications, and computer hardwareExcellent communication, interpersonal and customer care skillsA wide range of experience in a Technology role, preferably in the financial or Investment Banking industryAble to demonstrate strong team leadership skills.Proven experience of adherence to detailed processesSelf-motivated personality with a very high level of attention to detailThe ability to maintain and develop formal and informal relationships with key stakeholdersThe ability to multi-task in a high paced and demanding environment is crucial.The job entails extensive amount of travel. The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.