The Desktop Administrator I shares responsibility and accountability for the effective lifecycle management of the Colleges’ personal and mobile computing devices, including processes and technologies associated with acquisition, inventory and asset management, imaging and installation, configuration, maintenance, renewal, and disposal. The Desktop Administrator coordinates the activities of 2-3 part-time student employees who support the lifecycle management activities. Essential Responsibilities: · Actively leads the lifecycle management of the Colleges’ personal and mobile computing devices and software, including device family determination, testing of OS image, inventory, and deployment of baseline system configuration for Windows, Apple Mac OS, and Apple iOS devices. · Supports the resolution of technology issues. Ensures that assigned incidents and requests are responded to and resolved following established standards. · Identifies, utilizes, and maintains methods and technologies to promote efficient device and software configuration management. · Collaborates on the maintenance and renewal of systems and software configuration management tools. · Effectively integrates third-party hardware (e.g., printers, scanners, copiers) and software into the Colleges’ personal and mobile computing environment. · Establishes and documents best practices for the technical support of personal computing and mobile devices. · Evaluates and recommends devices and software to satisfy specified requirements. · Applies principles and practices that promote the confidentiality, integrity, and availability of the Colleges’ information and information and technology services. · Collaborates with other IT staff and the Colleges’ community members on assigned projects. · Maintains a constituent-centric approach at all times. Demonstrates professionalism in contact with others. · Engages in a planned program of professional development. Continually maintains skills and knowledge relative to the position and technology industry, including best practices, evolving operational requirements, and industry trends. · Strengthen digital literacy skills through education and the application of digital technologies to effectively engage in information gathering, utilization, and data management while promoting a security culture. + Must complete all required federal, state, institution, and department training. + Engages in a planned program of professional development. Continually maintains skills and knowledge relative to the position and technology industry, including best practices, evolving operational requirements, and industry trends. + Demonstrate an awareness of and sensitivity to unique social, cultural, and economic circumstances. + Demonstrate knowledge of the Colleges’ educational philosophy and mission. + Performs other related duties as required. Other Information: This is a full-time, 12-month, administrative hourly, benefits-eligible position. This position description is not all-inclusive, as other tasks or responsibilities may be assigned. Work hours are 8:30 a.m. to 5:00 p.m. during the academic year, with a possible shortened workweek during the scheduled summer hours time period. Some on-call hours may be required. Occasional weekend and evening hours may be necessary. Pay rate is $28.00 per hour. · Bachelor’s degree or equivalent academic preparation from a regionally accredited college or the equivalent combination of experience, education, and training · 1-3 years of relevant experience supporting desktop and mobile computing systems. · Experience with Microsoft Windows Active Directory, Group Policy, Windows registry, Windows File and Print Services. · Working experience Apple operating systems · Experience with Microsoft Office, Adobe Creative Cloud, and similar productivity tools. · Familiar with ITIL (or related) service management practices, including incident, problem, configuration, and change management · A , ITIL, or similar certifications are preferred. · Ability to provide guidance and counsel to clients · Self-motivated and proactive; works effectively with limited oversight and direction; attentive to detail; organized; ably manages resources, constituencies, projects of varying size, and multiple and competing priorities and deadlines. · Willingness to learn the academic and administrative functions of a higher ed institution. · The ability to develop knowledge of, respect for, and have the skills to engage with those of other cultures or backgrounds is required. Hobart and William Smith is a liberal arts and sciences institution known for consistent success in preparing students for meaningful lives and fulfilling careers through an outcomes-based focus on their futures. Through a relationship-rich educational environment, students have exceptional academic and co-curricular opportunities in career services, community service, global education and athletics. Located in Geneva, N.Y., a small, diverse city in the Finger Lakes Region of New York, HWS has an enrollment of approximately 1,800 students, and offers undergraduate, pre-professional and graduate programs. The Colleges are an equal employment opportunity employer and prohibit discrimination and harassment in their programs and activities against employees or applicants based on race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), gender, gender identity or expression, age, sexual orientation, physical or mental disability, citizenship, genetic information or predisposing genetic characteristics, marital status, familial status, domestic violence victim status, caregiver status, military status, including past, current, or prospective service in the uniformed services, social class, or any other category or characteristic protected by applicable law.