Job Summary Research, design, develop, implement, manage, monitor and support for end user technology as it pertains to Norman Regional Hospital Desktop environment. Collaborates with technical Architect team to determine project priorities and technology advancements. Identifies software and hardware needs based on Health System strategic objectives, identified through ongoing assessment. Routine maintenance for system upgrades, hardware upgrades, and security patching Analyze system event logs, errors, security logs and troubleshoots issues Monitors system performance for key metrics to prevent underlying issues Manages system issues, hardware, software, changes and testing for optimal performance evaluations Tune hardware, images, policies, and settings for optimal system performance Provide 24x7 technical support with ability to troubleshoot complex environment Project management of technical projects Capable of leading technical staff through deployments and large\complex installations for desktop environment Assigns activities to team members and follows up to ensure appropriate, timely execution of tasks Advises leadership on technical and implementation issues Advises leadership in strategic planning and budgeting Resource for technical and non-technical staff and key connection point for contractors and vendor relationships. Mentors and coaches junior staff members Performs other duties as assigned Qualifications Education Associate degree in computer science, or other Technical degree is preferred. Experience Three years of experience with Desktop Support Experience with VMware Horizon, Virtual Center, Virtual Desktop (VDI), VDI connection points, physical desktops, master images, asset management tools, mobile device management (MDM), advanced scripting, technical project management. Technical Health Care experience or knowledge is preferred Excellent customer service Must be able to communicate technically and non-technical based on conversation needs. Licensure/Certification Advanced technical certifications are required Compensation $25.00-$40.42/hr based on previous work experience Benefits include medical, dental, vision, short-term disability, long-term disability, life insurance, paid time off (PTO), paid holidays, tuition reimbursement, scholarship opportunities, retirement plans, free parking, and opportunities for advancement Position Type Regular Full Time