Kforce has a client that is seeking a Desktop - Deskside Support Analyst in Plano, TX. Key Duties and Responsibilities: * Answer and respond to calls, emails and in-person requests for technical assistance, inquiries, and other services * Communicate and resolve issues in a professional and timely manner * Adhere to established SLAs for calls and tickets * Configure, deploy, and support various computer, networking, phones, mobile devices, audio-video, and other equipment and software related to the end-user computing environment * Perform software installation and troubleshooting * Assist with various projects as needed * Other duties as assigned Results Expected: * Provide prompt, thorough, and accurate issue resolution * Deliver the highest level of professionalism, compassion, and -above and beyond- customer service, resulting in rapport and confidence with end users * Exhibit Servant Leader traits (appreciation, recognition, encouragement, etc.), which results in positive working relationships with internal and external customers * Provide quality work according to Highland Homes Core Values & Guiding Principles