Experian is a global data and technology company that powers opportunities for people and businesses worldwide. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people to work towards their financial goals and help them save time and money. We operate in various markets, including financial services, healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As an FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. The main role of the Desktop Engineer, supporting Experian's North American Contact Center (MCE), is to create, develop, and implement solutions to complex technical and procedural problems, providing expertise for end-users and the Service Desk through a focus on automation. Reporting to the MCE Service Desk manager, you will perform complex diagnostics to resolve desktop environment problems and rely upon technology best practices and research findings to improve desktop performance and end-user experience. You will also develop the strategy and maintain processes and technologies that deliver an end-user experience and provide IT solutions and services. Responsibilities + You will engineer and manage automation and integration workflows + Develop and manage client endpoint management configurations and policies + You will provide management support to all computers owned and managed within MCE + You will be a resource on projects including new hardware images and other projects involving updates to software on end-user devices + You will perform system administration and updates, operating system and software updates + You can manage business-critical systems, such as System Center Configuration Manager and Active Directory + You will research complex technical problems and technical fixes + Review service desk reports to identify systemic end-user device issues + Participate in a collaborative design and solution-delivery environment + You will escalate trouble tickets + You can manage tickets promptly, including opening, updating, and closing + You can have lines of communication with end-users throughout the lifecycle of their issue or service request + Bachelor's Degree in computer science or equivalent experience + 5+ years' experience in client endpoint support + You have experience working in a Windows client environment + Experience with SCCM, Intune, MDM, Active Directory, Group Policy + Proficiency in modern scripting languages (PowerShell, Python) + You understand the connections and relationships across departments and entities for both internal and external constituencies + Expert troubleshooting skills of complex technical end-user device issues in large distributed environment + You have a demonstrated rack record of excellent quality assurance and documentation skills + Experience in packaging and deployment of software on Windows + You will work Central Time or Eastern Time + You know Automation, Endpoint Support, and Scripting Benefits/Perks + Great compensation package and bonus plan + Core benefits including full medical, dental, vision, and matching 401K + Flexible schedule, ability to work remotely, hybrid, or in-office + Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people's agenda very seriously and focus on what matters: DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people-first approach is award-winning: Great Place To Work™ in 24 countries, FORTUNE Best Companies to Work, and Glassdoor Best Places to Work (globally 4.4 Stars), to name a few. Check out Experian Life on social media or our careers site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, regardless of gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have a disability or special need that requires accommodation, please let us know as soon as possible. #LI-Hybrid