Location:

4900 Tiedeman Road - Brooklyn, Ohio 44144-2302

As a Desktop Engineer at KeyBank, your mission is to deliver exceptional support to all employees. You’ll play a vital role in resolving support requests, ensuring customer satisfaction, and maintaining seamless service delivery. From deploying IT assets to KeyBank employees to providing hands-on deskside support for computer hardware and software, you’ll be at the forefront of technology solutions. Collaborating with various lines of business across the bank, you’ll contribute to a thriving IT ecosystem.

Responsibilities

Imaging, Configuration, and Troubleshooting: You’ll handle the imaging, configuration, installation, and troubleshooting of personal computers and software. Your technical expertise will be crucial in diagnosing and resolving issues promptly.Documentation and Reporting: As an engineer, you’ll create comprehensive documentation and run reports. Clear communication and attention to detail are essential for maintaining accurate records.Solution-Oriented Approach: You’ll actively engage with clients, working together to devise innovative solutions that enhance services. Your ability to think critically and propose improvements will be highly valued.Stay Current with Technology: The ever-evolving tech landscape demands that you stay informed about the latest technologies Key offers. Your curiosity and adaptability will drive success.On-Site Presence: This role is not remote. You’ll be based either at Key Tower or 4900 Tiedeman, ensuring a strong on-site presence.

Required Skills

Experience: A minimum of 5 years in technical support within a computer support environment. However, we’ll consider less time if you demonstrate a natural aptitude for the role.Education: An associate degree in computer science and/or business, or equivalent work experience.Customer-Centric Attitude: You thrive in a customer-oriented, positive team environment. Your friendly demeanor and excellent customer service skills set you apart.Effective Communication: Strong interpersonal, verbal, and written communication skills are essential for collaborating with both technical and non-technical colleagues.

Essential Job Functions

Platform Support: Engage in supporting Key’s computer platforms across corporate, campus, and data center locations.Project Support: Provide assistance on single projects and initiatives, ensuring adherence to scope, budget, and timeline.Asset Management: Track corporate IT assets throughout their lifecycle.Desktop Application Maintenance: Install, support, and maintain desktop applications to keep our systems running smoothly.

This role offers a dynamic blend of technical expertise, customer interaction, and problem-solving. If you’re ready to make an impact in the world of IT, KeyBank welcomes you to join our team! 

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $65,000 to $80,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 03/18/2025

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

 

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.