The Desktop Installer / Integrator supports the INSCOM C2IO program by installing, troubleshooting, repairing and maintaining hardware equipment and install user end device hardware integration across the enterprise departments. The technician will evaluate existing components or systems to determine integration requirements to meet organizational needs and process old devices and equipment for turn in, sanitization, degaussing, and destruction. **Responsibilities** + Configures and installs new hardware; or replaces existing user systems + Ensures proper configuration and performance of installed equipment + Integrates desktop workstations and associated equipment throughout the network + Loads approved OS images on new systems or existing systems requiring updates or repair + Conducts life-cycle site surveys, planning, and design for small projects + Conducts quality control to verify conformance to industry and government standards + Assists is developing a list of materials and estimates installation timelines + Works with other IT Support, Network Engineers, and Server Administrators + Manages assigned tasks based upon severity, workflow, and time constraints + Communicates clearly and respectfully with customers + Documents project status at all intervals + Maintains courteous and friendly rapport **Qualifications** + High School Diploma or GED equivalent + Active TS/SCI clearance (listed in DISS) + Currently possess DoD 8570.1-M IAT Level II certification + At least one (1) year of related experience + Basic knowledge of desktops, laptops, printers, basic components, and accessories + Understanding of IT infrastructure technologies, design, concepts, and theory + Ability to kneel, squat, bend over, reach into tight spaces to complete work, and lift 45 pounds **Desired Qualifications:** + Knowledge of fiber and copper infrastructure + Knowledge of Network Boot (PXE) environment and imaging of PCs + Knowledge of MS Active Directory and adding PCs to an enterprise domain + Knowledge of ITSM and Helpdesk Operations + Basic knowledge of trouble ticketing systems (Microsoft System Center Service Manager (SCSM) or ServiceNow) + Experience working with military, DoD civilians, or government contractors **Job ID** 2025-15976 **Work Type** On-Site **Company Description** **Work Where it Matters** Akima Systems Engineering (ASE), an Akima company, is not just another federal systems support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At ASE, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. **For our shareholders** , ASE provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. **For our government customers** , ASE delivers solutions in maritime IT, systems engineering, and integration across the Department of Defense and stands ready to help improve operational performance at a reasonable and sustainable cost. **As an ASE employee** , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options. We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).