Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Desktop Special Delivery to join our team. The Desktop Tech is responsible for implementing hardware and software configurations for one or a group of personal computers including complying to specification requirements, assembling the hardware and software, configuring system applications and testing and debugging for proper functioning. + Work with client personnel- onsite facilities management and MPS lead/management + Will be working with one additional tech onsite supporting the client’s printer services + Devices are HP Printers- recently replaced Xerox with HP + Serves as the primary KDC (Key Device Contact) supporting and coordinating activities with the client’s Managed Print Services (MPS) team. + Service Insight ticketing system- will receive work orders- responsible for keeping them updated and closed out once work has been completed and verified as resolved. + Responsible for daily floor walks- visiting each printer with the offices supported on a daily basis to determine needs of the printers (toner, error, paper, jam, maintenance, etc.) + Assist with client audits- performing printer inventory and supply inventory + IP assignments, updating printer password as needed + Manager tickets through Service Insight ticketing system + Troubleshoot printer issues report by the client staff + Resolve printer technical issues onsite and/or remote diagnostics + High School Diploma + 1 – 2 years of related experience + Communicate effectively with management, team lead and team members + Basic IT and Troubleshooting skills + Proficiency in Microsoft Suite Tools + Time Management is very important- must be available when needed by client/ end users Our benefits include: Health Insurance (Medical, Dental, Vision) Basic Life/AD&D Employee Assistance Program Paid Holidays Paid Time Off 401(k) FSA/HSA Pre-Tax Benefits Discounts Life/Disability Plans CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.