Short Description:
This role is focused on actual desktop support and not help desk phone support. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.
Complete Description:
Candidate must be able to:
-Handle difficult situations with clients and turn them into a win for the desktop support team
-work trouble tickets from system
-solve issues desk side and through remote desktop
-answer how to questions and resolve complex issues related to applications, printers, connectivity
-setup and install new PC’s,
-maintain a positive outlook, be professional, and provide excellent customer service
Greater detail outlined in the skills matrix.
Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week
Skills:
General desktop support either client side or remote
Required 3 Years
Desktop - Windows 7 Installation, Support, Patching and Troubleshooting
Required 3 Years
Desktop - Windows XP Installation, Support, Patching and Troublshooting
Required 3 Years
Desktop - Windows XP to Windows 7 Migration
Highly desired 3 Years
Windows networking TCP/IP Configuration and troubleshooting
Required 3 Years
Ability to modify system registry (regedit)
Required 3 Years
Support and Troubleshooting of Office 2007/2010, IE8, IE9
Required 3 Years
Rebuilding Outlook Profiles
Required 3 Years
Thorough understanding of Active Directory - client side
Required 3 Years
Build and deploy/setup client machines
Required 3 Years
Demonstrated experience providing support with remote tools
Required 3 Years
Install and troubleshoot 3rd party applications on the desktop
Required 3 Years
Experience with Hard Drive Encryption
Highly desired 3 Years
Troubleshoot network printers
Required 3 Years
A+ Certification
Nice to have