Description Overall, the organization has 800 end users between all of their locations. As IT Operations goes, their team has a one-stop shop for ServiceDesk and Desktop support issue resolution. This person will be working in a national ticketing queue plus own walk-ups for the local end users. This will be a mix of tickets and projects. As a Desktop Support Analyst at AFS, you will be instrumental in the experience of all our employees. We’re looking for someone who takes ownership of their work, is resourceful in their problem-solving skills and is able to think creatively. This individual will work together with a team to provide both local and remote support for all of our employees and will take on projects that will require clear communication and completion in a timely manner. We want someone who has a passion for setting the performance bar and thrives in an energetic team environment, while delivering a fully integrated solution that fits into one unified technology stack. ● Consistent delivery of white glove support and solutions. ● Providing onsite, email, and chat support for end user mac & Windows systems and applications. ● Collaborating with team members and leadership, implementing great support processes, procedures, and documentation. ● Identifying opportunities for business enablement through smart use of technology. ● Ordering, receiving, tracking, and issuing hardware, software, and peripherals. ● Performing new hire onboarding, including account creation, phone provisioning, computer and desk setup. ● Mentoring team members. ● Ensuring we meet SLA objectives. ● Managing, supporting, and provisioning business applications in a cloud-based environment. ● Writing clear, concise documentation for team members in wiki tools (Zendesk or Confluence). ● Evaluating and recommending new software platforms and services. ● Ensuring all operating systems are up to date. ● Providing AV support during team all hand meetings Required: ● 5+ years of experience working in a desktop support environment. ● Extensive experience with Windows OS administration and applications ● Must have MacOS experience and MDM tool experience with either JAMF or Hexnode ● Experience with Google Workspace and Microsoft 365, including comprehensive knowledge of all applications and services within. ● Working knowledge of VoIP (Cisco) and V/C systems and internet-based video conferencing such as Zoom. ● Comfortable with managing and manipulating directory systems (AD, LDAP). ● Experience supporting TCP/IP networks and wireless networking. ● Experience with a ticket based support platform. ● Experience in communication and collaboration technologies. Skills Windows 10, Troubleshooting, Active directory, Customer service, Technical support, Office 365, Imaging, Mac, Desktop, Hardware, Ticketing system, Printers, Outlook Top Skills Details Windows 10,Troubleshooting,Active directory,Customer service,Technical support,Office 365,Imaging,Mac,Desktop,Hardware,Ticketing system,Printers,Outlook Additional Skills & Qualifications • Austin has 1 person in IT support supporting 120 users • Dallas has 2 in IT support – 200 end users • Chicago has 2 in IT support – 300-400 end users • Portland: 100 end users Experience Level Expert Level Pay and Benefits The pay range for this position is $25.00 - $32.00 • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Chicago,IL. Application Deadline This position will be accepting applications until Dec 21, 2024. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.