Engagement Type: Contract
Location: Harrisburg PA
Duration: 6 Months
Short Description:
The Service Desk Analyzes and troubleshoots computer support problems and applies his or her understanding of computer software and hardware products and services to resolve user problems.
Complete Description:
The Dept of Health, Bureau of Information Technology (BIT) is requesting a skilled resource to work with the desktop support team to assist with all desktop support functions. Tasks will include, but not limited to:
• PC/laptop installs
• PC/laptop imaging
• Desktop Software installation
• Printer installs
• Scanner installs
• PC/laptop/printer troubleshooting
• Desktop software troubleshooting
• Inventory management
This resource will report to the Desktop Team Supervisor. The engagement will consist of 37 ½ hour work week, 7.5 hour days, 5 days a week for a term of 6 months. This resource will work in the Health & Welfare Building, and will be responsible for parking costs.
Skills:
Skills
Required/Desired
Amount of Experience
Knowledge of PC hardware
Required
5 Years
Knowledge of Printer hardware
Required
5 Years
Knowledge of Windows OS/Win7/WinXP
Required
5 Years
Knowledge of Microsoft Office 2007
Required
5 Years
PC Troubleshooting Skills
Required
5 Years
Knowledge of Microsoft Office 2010
Required
5 Years
Knowledge of VPN
Required
5 Years