Kforce has a client that is seeking a Desktop Support in Lehi, UT. Summary: The team supports corporate users with any system issues they may experience. This role involves issue resolution rather than just triage and ticket escalation. Qualified candidates must be adept at troubleshooting OS, software, hardware, and connectivity issues. While there is a knowledge base for reference, candidates should be able to provide support without relying heavily on it. The Service Desk Technician will provide support for internal systems, hardware, and applications while coordinating with internal support teams to minimize disruptions to business operations. The ideal candidate embodies values of integrity, courage, passion, curiosity, impact, and being human-centered. Schedules: * 2 open schedules; When applying please specify which you prefer * Schedule: Monday to Friday Hours: 10 am to 7 pm, (Mountain) * Schedule: Monday, Tuesday, Wednesday, Saturday Hours: 7 am to 6 pm, (Mountain) * Training: Up to 2 weeks of training will be provided to the selected candidate Essential Duties: * Serve as the first point of contact for technical support to employees via calls, chat, email, and remote support * Utilize technical skills, historical records, and knowledgebase tools to analyze and diagnose customer issues * Perform analysis and triage of technology issues, including data collection and escalation to Tier 2 support teams if required * Evaluate and fulfill Service Requests in accordance with established guidelines and organizational Service Level Agreements * Communicate directly and effectively with a large and diverse audience * Clearly document the description of issues and troubleshooting work done for escalation, review, and audit purposes * Collaborate regularly with Technology teams to resolve technical issues and continually improve the technology experience for all employees