Company Description

SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Walmart, Target, Amazon, Costco, and T-Mobile to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.

Job Description

You will be working directly with a team of highly-skilled Desktop Support agents and be a part of a larger team of IT professionals that service our corporate infrastructure. This is an in office position Monday-Friday in the office.

As Desktop Support, you will provide support primarily to our US employees, as well as help support employees from other locations. You will be responsible for providing technical assistance and support related to computer systems, hardware, or software. You will respond to queries, run diagnostic programs, isolate problems, determine and implement solutions with excellent customer service.

Job Responsibilities:

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Respond to queries through Zendesk and email.Troubleshoot and resolve issues related to both Windows and Mac OSHelp write and maintain documentation for employeesHelp new hires and current employees with system setup and day 1 training.Leverage administrative software to diagnose and remediate issuesFollow up with employees to ensure the issue has been resolved.

Availability: Must be able to work 8am to 5pm PST,  Monday - Friday with a Monthly rotating on call schedule.

QualificationsMust be proficient in both Mac and Windows OSExperience in CitrixHigh level ability to communicate through different channelsExperience with computer management systems such as Jamf and SCCMExperience with Active DirectoryExperience in Customer Service from an IT perspectiveExcellent analytical and diagnostic skills.Knowledge of computer hardware and printer setupAbility to work remotely and independently

Education and Experience:

High school diploma, GED, or equivalentIT degree or relevant certifications3+ years working as a help desk specialist.

Additional Information

At SquareTrade you will have access to:

Medical, dental and vision coverage with network optionality to support our dispersed workforceHSAs and FSAsOpen access to mental health benefits including 1:1 therapy, coaching sessions and digital resources$75 monthly allowance to support self-care and well-beingUp to 4% company match into 401(k)Supportive leave policies including paid parental, grieving and loss, and domestic violence protected leavesPaid Time Off Work flexibilityTalent sharesTuition reimbursementLearning opportunitiesHybrid work arrangements$80 monthly internet connectivity stipendVarious corporate perks and discounts

(California Only) Pursuant to applicable law, SquareTrade estimates the possible base compensation for this role, if hired in California, to be within the following range: $29.00-$39.00 per hour.

SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status.  

The Team:  http://www.squaretrade.com/leadership   

Thank you for your interest in a career at SquareTrade. Throughout your job search, please be mindful of recruitment fraud.