Description This Desktop Support (DTS) position is part of the Field Tech team and is the person primarily supporting locations in the Dane County area. You will get paid mileage and travel time, up to 1.5 hours away from territory. Some people work 4 ten hours day but can work a 5 day work week as well. This role will work 100% onsite. The Desktop Support technician will be in charge of repairing and maintaining thousands of desktops, laptops and other PC devices. They will also be installing new PC's and laptops to replace end of life cycle equipment. The technician will be doing those tasks while maintaining inventory and properly disposing of out dated equipment by recycling those items per policies. The technician will also maintain and close work orders in the ticketing system. The technician receives oversight from the Manager to ensure that policy, procedure and methodology are being followed. Provides expert level technical assistance in support and preparation of desktop supported applications and hardware. Requires extensive knowledge of and experience with desktop technology including, but not limited to, desktop operating systems, desktop applications, desktop hardware, laptop systems, desktop printer support, PDAs, Black Berries, other supported wireless devices and peripherals. This Title receives escalated level support issues from helpdesk and Enterprise Support Center. Has 4-7 years of experience in Desktop Support. Familiar with standard concepts, practices, and procedures. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Call Tracking Software Remote Desktop Management Tools Conflict Resolution All Technical Skills detailed on Resume Analytical / Problem solving skills Customer Service Excellent Communication Skills Excellent oral and written communication skills Experience supporting a large user base (2000+) Good Organization skills Interpersonal skills Problem solving RMS (Service Center) Knowledge of Web and windows services Blackberries Citrix HP IBM Compatible PC?s Install / Maintenance of PC?s LANDesk MS Office 2003 Active Directory Cisco equip Hubs Inventory Mngt LAN Local Area Network Routers Hubs switching Monitor software/hardware for optimal performance IT Technologies Install new hardware and software Windows XP We are looking for someone with strong desktop support experience in an enterprise sized organization. This will have a minimum of 3 years of dedicated desktop support experience as they will be required to work independently (often times they will be the only person at the location) and do a lot of troubleshooting/diagnostic work. This person will be responsible for reimaging pc's and doing a lot of printer support. This person will occasionally travel to other locations and they will be using their own vehicle to do so. Skills Windows 10, PC Hardware, O365, Imaging, Active directory, Chrome Books Top Skills Details Windows 10,PC Hardware,O365,Imaging,Active directory Additional Skills & Qualifications - Great communication and customer service skills - Valid Drivers License as this is a traveling position Experience Level Intermediate Level Pay and Benefits The pay range for this position is $25.00 - $27.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Madison,WI. Application Deadline This position will be accepting applications until Jan 11, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.