Description Performs some or all the responsibilities of IT Support Computing Analyst II Provides advanced technical support to end-users including troubleshooting hardware and software issues diagnosing network problems and resolving connectivity issues Installs configures and maintains desktops laptops and mobile devices while keeping them uptdate and secure Assists in managing software installations updates and licenses and troubleshoots software problems Monitors troubleshoots maintains and optimizes the campus network to ensure connectivity Conducts hardware maintenance repairs upgrades and diagnose/replace faulty components Trains and guides faculty staff and students in using technology resources effectively and securely Maintains records and documentation of hardware and software inventory user requests and issue resolutions Collaborates with other IT teams to implement and support institution wide IT projects such as system upgrades and new technology initiatives Assist in maintaining the security of IT systems and data including implementing security policies antivirus software and user access controls Stays up to date with technology trends and evaluates new technologies and solutions that may benefit the institution Description: • Provide technical support to active faculty/staff/designated campus colleagues to address information technology issues with applications, hardware, and the network. • Recommends system modifications to reduce user problems. • Manage/administer organization units (OUs) through Active Directory for supported units. • Management/support of the O365 environment for supported units. • User management using Grouper. • Acts as liaison between users and other technical units. • Coordinates configuration/installation and general troubleshooting of applications and software. • Provide user administration & permissions for enterprise systems. • Additional duties as assigned. Skills Desktop, Windows 10, Support, Troubleshooting, Active directory, Customer service, Office 365, Mac, ios, documentation process, ticketing system, Technical support, Hardware, Printers, Service desk, Servicenow Top Skills Details Desktop,Windows 10,Support,Troubleshooting,Active directory,Customer service,Office 365,Mac,ios Additional Skills & Qualifications Minimum Qualifications: • Bachelor's degree AND 3 years of relevant professional experience required including at least 1 year in a customer service role. • OR Associate’s degree in Management Information Systems, Computer Information Technology or related field AND 5 years of relevant professional experience required including at least 1 year in a customer service role. • OR Any equivalent combination of experience, training and/or education. Preferred Qualifications: • Experience in a customer service environment with an emphasis in resolving computer and other technology problems. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $20.00 - $24.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tucson,AZ. Application Deadline This position will be accepting applications until Jan 17, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.