Description · Must have a broad knowledge of Windows, Windows based systems such as Active Directory, PowerShell, Microsoft Office 365, MS Teams, OneDrive, Security concepts, and Bomgar/RDP · Advanced technical computer skills as required for technical support specific to functional area and related systems · Experience with Service Now ticketing system · Must possess a strong customer service orientation. · Must be adaptive and flexible and have good problem-solving skills. · Must be able to communicate effectively both verbally and in writing. Skills Desktop, Windows 10, vmware Top Skills Details Desktop,Windows 10 Additional Skills & Qualifications 3. Responsible to ensure completion of all assigned work and proper communications with clients, meeting service level agreements, customer satisfaction, and service demands 4. Constantly monitor individual work queue to resolve routine and non-routine VDI issues and requests. 5. Identify technical and process issues and recommend improvements. 6. Responsible for compliance with applicable Corporate and Divisional Policies and procedures. 7. Complete tasks as assigned by dispatchers and as directed by management. 8. Update service tickets as appropriate and in a timely manner. 9. Resolve technical issues and act as a technical contact for issues that require escalation. 10. Maintain a high level of customer satisfaction Experience Level Intermediate Level Pay and Benefits The pay range for this position is $23.00 - $25.00 • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Waukegan,IL. Application Deadline This position will be accepting applications until Jan 30, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.