Description Our client is seeking an experienced Desktop Support Specialist to join our dynamic IT team. The ideal candidate possesses strong technical and customer service skills, with 2-4 years of experience in providing help desk support in a Windows-based environment. This role requires firsthand expertise in workstation setup, hardware maintenance, and imaging, as well as the ability to effectively communicate with end-users to resolve technical issues efficiently and professionally. Responsibilities: + Provide Level 1 and Level 2 desktop and help desk support to end-users for software, hardware, and peripheral device issues. + Set up, configure, and maintain Windows-based workstations, ensuring high reliability and optimal performance. + Perform imaging and deployment of desktops, laptops, and other devices as needed. + Diagnose, troubleshoot, and resolve hardware and software issues, escalating to higher levels of support when necessary. + Maintain and repair hardware, including desktop computers, laptops, monitors, printers, and other peripheral devices. + Document all issues and resolutions thoroughly in the ticketing system. + Collaborate with IT team members on larger projects, such as system upgrades or migrations. + Educate and assist end-users with IT processes and tools to improve their overall technology experience. + Ensure adherence to company policies, procedures, and standards for IT servicesU. Requirements Qualifications: + 2-4 years of experience as a Help Desk Technician, Desktop Support Specialist, or similar role in a Windows-based environment. + Practical experience with workstation setup, hardware configuration, and PC imaging processes. + Proficiency in diagnosing and resolving hardware and software problems, including Windows OS troubleshooting. + Familiarity with Active Directory and network environments is a plus. + Strong interpersonal and customer service skills, with the ability to work with technical and non-technical users. + Excellent written and verbal communication skills. + Ability to prioritize tasks, multi-task effectively, and work under minimal supervision. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .