Our client is seeking to hire a Sr. Desktop Support Analyst to help support the firm's move to the VDI. This person will be responsible for helping walk users through post deployment support issues. They will also be responsible for assisting with other tickets that this team receives relating to more general IT support. This person must have some sort of experience working with Virtual Machines- Thin Clients, The primary focus of these roles will be to provide technical support and issue resolution to the users. These users consist of executives and financial traders so there is a heightened expectation on the support being provided. Job Duties: -Provide excellent customer service and problem resolution for all escalated issues from the Enterprise IT Helpdesk - Provide in-person desktop support for Windows 10 Operating Systems, Microsoft Office Suite, Microsoft Outlook / Exchange, HP hardware, printers and peripherals, Microsoft Teams - Perform both hardware and software installations, as well as, replacing leased PC hardware - Provide support for various mobility devices including iPhones, iPads, etc. - Demonstrate expertise in a Windows OS environment and advanced troubleshooting skills - Possess basic knowledge of networking concepts Top Skills' Details 1. Experience working and supporting Virtual Machines 2. Advanced knowledge and troubleshooting of Windows Desktop Operating Systems 3. Demonstrated proficiency with both software and hardware troubleshooting (MS Office Suite and HP hardware preferred) 4. Excellent customer service and communication skills - contractor will be responsible for supporting executives and traders. Pay and Benefits The pay range for this position is $28.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Baltimore,MD. Application Deadline This position is anticipated to close on Feb 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.