Description We are seeking a skilled Desktop Support Technician for an opening in Cambridge, MA. The ideal candidate will have a passion for solving a wide variety of technical problems, providing exceptional customer service, and working collaboratively with other IT professionals. This role involves hands-on and remote Desktop support, hardware and software deployments, and managing printing issues. Responsibilities: + Collaborate with the Service Desk, PC Technicians, and Senior Technicians to address PC support needs. + Resolve escalated calls from the Call Tracking system. + Assume primary responsibility for client PC support, including primary and lab computers. + Provide hands-on and remote PC support services. + Offer expertise on support services when requested by peers and clients. + Load base images on PCs. + Lead and participate in hardware and software deployments. + Adhere to hardware and software procurement usage guidelines. + Manage printing issues for both local and network printers. + Ensure completion of incidents and tasks, maintaining proper communication with clients. + Reconcile client demand for services with available resources. + Record all support activities for accurate measurement of work performed. Competencies: + Enjoy solving a wide variety of problems on a continual basis. + Experience with technology in a business environment, including hands-on support, lab instrument support, data networks, and application environments. + Customer service experience in PC support. + Exceptional organizational skills. + Familiarity with Windows operating systems. + Ability to ascertain the criticality of incoming requests. + Fundamental understanding of Outlook and Office applications. + Ability to translate technical terms into non-technical language. + Understanding of computer terms and acronyms. + Ability to follow departmental processes and procedures. + Proficiency in documenting resolutions using knowledge management tools. + Troubleshooting experience, referencing knowledge articles, and collaborating with team members and other IT staff. + Experience meeting and communicating with vendors to resolve issues and install hardware/software. Skills: + Desktop support + Windows 10 and 11 + Active Directory + O365 + Microsoft Office Support + VMware Pay and Benefits The pay range for this position is $25.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Cambridge,MA. Application Deadline This position is anticipated to close on Mar 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.