Description -On site support: Need strong soft skills -Supporting End Users on >Laptop provisioning, Imaging, Pushing Software >Outlook 365, Active Directory, SCCM, Windows 10 >Apple products(Mac) – only roughly 4% of end users use Mac, 96% Windows >ServiceNow, Remedy is ok – other ticketing systems ok as well >Most End Users are standard business roles, some VIP’s but that’s a nice to have - onboarding 10 – 15 folks a week -Main focus: laptop provision, supporting end users on Tier II/III issues that arise -Current state: Team of 4 (Tier II/III engineers), need to add 2 engineers. This group is supported by 24/7 service desk: they handle all the Tier I tickets & triage the rest -2,000 end users Skills Office 365, Windows, Active Directory, SCCM, Mac, ServiceNow, Imaging, Deployment, Technical support, Support, provisioning, Automation, ticketing system, solutions, White Glove Support Additional Skills & Qualifications On Site Support technician: Main Job Tasks and Responsibilities End-user support such as incident handling, “how to” questions, status of requests, detailed error analysis/resolution, and interface with other resolver groups  Service Desk support such as error re-classification and gAHD case routing  Usage of the following tools to deliver services: gAHD case management tools and knowledgebase, AccessIT portal, SIO workflow system with SAP GUI, and SIAMP. Also coordinates data collection for client litigation requests. Key competencies - MS Office - Critical thinking and problem solving skills - Planning and organizing - Decision-making - Strong communication skills - Team work - Adaptability - Stress tolerance - Flexibility Experience Level Intermediate Level Pay and Benefits The pay range for this position is $25.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Andover,MA. Application Deadline This position is anticipated to close on Mar 14, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.