Expected Travel: Up to 10%

Requisition ID: 11775 

 

About Teleflex Incorporated

As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose-driven innovation, and world-class products can shape the future direction of healthcare. 
 
Teleflex is the home of Arrow™, Barrigel™, Deknatel™, QuikClot™, LMA™, Pilling™, Rüsch™, UroLift™ and Weck™ – trusted brands united by a common sense of purpose.
 
At Teleflex, we are empowering the future of healthcare.  For more information, please visit teleflex.com.

 

Global Functions – The Corporate division is the central operating unit of the company; setting strategy and policy and providing business development, finance, human resources, information technology, investor relations and legal support to the businesses. The global Company headquarters is located just outside of Philadelphia in Wayne, PA. Join a dynamic, growing team that offers healthcare providers an array of medical technology solutions that make a difference in patients’ lives.

Position Summary

This Desktop Support Administrator role provides on-site technical support to a regional office and assists with tickets from locations across the US and Canada. The incumbent will provide one-on-one end-user training (in person or remotely) and assistance on a variety of software applications and computer hardware, documenting user inquiries and problems and working towards a solution.

Principal Responsibilities Respond to customer issues and requests by creating, tracking, and documenting solutions in a support database and monitoring the support queue. Install, configure, test, maintain, and troubleshoot customer workstations and related hardware and software. Perform analysis and diagnosis of complex problems for customers and recommend and implement corrective solutions.  Troubleshoot network connectivity issues, including wireless access points, devices connected to the wireless network, preliminary bandwidth issues, and printer routing problems. Act as designated IT point of contact for the facility in case of any IT-related emergency or maintenance. Consult with customers to obtain hardware, software, and services and assist the customer in obtaining the training necessary to use the product(s). Achieve service level and customer satisfaction KPI targets. Order, track, and deploy hardware for users in the assigned facility and other sites. Act as an overflow to the IT Service Desk during high volume times. Conduct inventory control tasks as needed, including verifying serial numbers on equipment and updating records. Establish and maintain effective working relationships with management, team members, and customers. Communicate effectively with all levels and maintain tact and composure in stressful situations.
  Education / Experience Requirements High school diploma required. Degree in Information Systems preferred. 5+ years of technical and customer service experience required.  Experience with the following is preferred: Mac OS X, Mobile Devices, TCP/IP communication protocol, Microsoft Office, Microsoft Exchange, Microsoft Teams, VPN, Remedy Call Tracking System, TeamViewer, Lenovo laptops and desktops, HP, Dell, and Ricoh printers.  
  Specialized Skills / Other Requirements Exceptional Customer Service skills are a must. Enterprise experience directly supporting Windows Operating Systems. Proficiency with Microsoft Office Products (Office365). PC encryption Experience delivering hands-on customer training. Skilled with Polycom AV conferencing devices (Trios and Group Series)   Proven ability to effectively and quickly troubleshoot computer problems. Must independently resolve complex problems using current job knowledge, research, and external resources. Strong interpersonal and communication skills, excellent attention to detail, and the ability to prioritize and execute tasks effectively. Must be able to interpret and make decisions in accordance with regulations and established policies. Excellent time management skills to maintain high levels of customer service in a high-paced, heavy workload environment. Ability to work overtime when critical situations and weekend maintenance issues arise. 

 

WORK ENVIRONMENT / PHYSICAL DEMANDS:

Professional office environment Move computer hardware systems, sometimes weighing over 50 pounds, i.e., computer processing units, monitors, keyboards, printers, rack-mounted APCs, switches, and routers, to accommodate changing needs of our customers.  Works in small, cramped areas such as under desks and behind workstations to install and repair computer systems and telecommunications equipment. May also work in manufacturing clean rooms. Travel to remote sites and meetings within the US and Canada as needed (10-20% travel required)

TRAVEL REQUIRED: Up to 20%
 

 

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At Teleflex, we follow a comprehensive hiring process. We do not accept unsolicited resumes from agency recruiters or 3rd party firms. We do not make unsolicited job offers. We do not ask for money or require equipment purchase up-front.

 

Teleflex, Inc. is an affirmative action & equal opportunity employer. D/V/M/F. Applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. If you require accommodation to apply for a position, please contact us at: 877-880-8588 or Talent@Teleflex.com.

 

Teleflex, the Teleflex logo, Arrow™, Barrigel™, Deknatel™, QuikClot™, LMA™, Pilling™, Rüsch™, UroLift™ and Weck™ are trademarks or registered trademarks of Teleflex Incorporated or its affiliates, in the U.S. and/or other countries. 
© 2025 Teleflex Incorporated. All rights reserved.