The Desktop Support Technician will aid employees in diagnosing and resolving computer-related issues. This role requires a strong understanding of computer software and hardware, excellent troubleshooting skills, and the ability to effectively communicate with users.
ResponsibilitiesRespond to user inquiries regarding various software and hardware problems.Assist with software installations and troubleshoot related issues, escalating complex problems to the appropriate staff.Regularly communicate with the support team to discuss recurring issues and share solutions and best practices.Participate in training sessions on new equipment, software, platforms, and other products; help develop user manuals and related documentation.Provide training on hardware and software usage to end users as experience grows.Assign helpdesk tickets and escalate tier 2 tickets as needed.Manage the VOIP phone system, including assigning and managing desk phones for employees.Oversee printer administration: handle printer issues, replace toner, and request repairs from vendors.Troubleshoot hardware, network, configuration, and application issues with devices.Manage remote connectivity and VPN for users.Create and manage new Active Directory, Email, and Epicor accounts for users.Install desktop applications.Administer Ninja for remote access and Windows updates.Perform physical inventory and other related duties as assigned.Essential Skills2+ years IT Help Desk experienceThorough understanding of computer software and hardware, including desktop computers, laptops, network devices, and peripheralsProficiency in troubleshooting hardware, network, configuration, and application issuesExperience with software installation and related problem-solvingCustomer service and help desk skillsRemote desktop support experienceAdditional Skills & QualificationsExperience managing VOIP phone systemsKnowledge of Active Directory, Email, and Epicor account managementFamiliarity with Ninja for remote access and Windows updatesWork Environment
The work schedule is Monday through Thursday from 8 AM to 5 PM and Friday from 8 AM to 4 PM. The IT team consists of only two people, fostering a close-knit and collaborative environment. The company culture promotes growth with tenured staff, some of whom have been with the company for over 40 years. Enjoy weekly ice cream socials and annual team picnics and events.
Pay and BenefitsThe pay range for this position is $20.00 - $28.85/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Stony Point,NY.
Application Deadline
This position is anticipated to close on Feb 20, 2025.
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\n \n About Aston Carter:\n
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
\n Diversity, Equity & Inclusion\nAt Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\nThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
\nIf you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
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