Description We are seeking a Desktop Support Analyst to join our team in Grand Rapids, Michigan. This role offers a contract to hire employment opportunity in the law office environment, specifically in the Help Desk/Call Center industry. You will be responsible for providing professional communication and technical support, including troubleshooting, password resets, and handling hardware and software issues. Responsibilities: • Responding to basic help desk calls and providing immediate support or escalating issues when necessary. • Troubleshooting a variety of technical issues related to Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, and Apple Devices. • Managing and resetting passwords using Active Directory. • Assisting with the configuration and management of various technologies including Backup Technologies and Configuration Management. • Maintaining a professional communication style to effectively address customer inquiries. • Monitoring and maintaining hardware and software in the office environment. • Assisting with networking issues and providing solutions. • Ensuring accurate customer records through meticulous data management. • Processing customer applications efficiently and accurately. • Taking appropriate action to monitor and manage customer accounts. Requirements • Proficiency in Android Development • Demonstrated knowledge of Cisco Technologies • Experience with Citrix Technologies • Understanding of Computer Hardware • Familiarity with Dell Technologies • Expertise in Active Directory • Ability to manage and troubleshoot Apple Devices • Proficient with Backup Technologies • Experience in Configuration Management • Good communication skills and ability to work in a team • Ability to provide excellent customer service • Strong problem-solving skills • Availability to work in shifts if required • Relevant certification or degree in IT or related field Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .