Description Our growing client is actively seeking an experienced, dedicated and innovative mid-level Desktop Support Specialist. Their ideal candidate is passionate about leveraging their skills to drive necessary technical operations in our firm, ensuring that all our desktop systems are running smoothly. Key Responsibilities: + Troubleshooting and Problem Solving: We'll rely on you to proactively diagnose, troubleshoot and resolve any device issues our employees may encounter to minimize interruption in their work. + Hardware and Software Installation: It's vital that you are comfortable installing, maintaining and updating both hardware and software on various computer systems in the firm. + Operating System Configuration and Support: Your role will involve configuring and providing the necessary support for various Operating Systems within the organization. + Network Connectivity and Troubleshooting: You will ensure all our systems are correctly connected to the network to support seamless operations while swiftly diagnosing and fixing network problems when they arise. + Active Directory Administration: Managing and configuring the active directory to ensure smooth networking operations will be a central part of your responsibilities. + Remote Desktop Support: Ability to provide technical assistance remotely, ensuring solutions are provided quickly without necessarily being in physical contact with the device. + Hardware and Software Upgrades: Ensuring our systems are up-to-date is critical. As part of your responsibilities, you will handle appropriate upgrades when needed. + Virus and Malware Removal: A key part of your role will be to provide timely, effective solutions when systems are invaded by viruses and malware, and to ensure our work environment remains safe. They are seeking someone who has a strong customer-first mentality and an eye for detail who will aim not only to solve immediate issues but also to proactively identify potential future problems. If you're a system-savvy problem solver who thrives in fast-paced environments, I’d love to hear from you. Tight-knit collaboration, constant learning, and a friendly, supportive environment are integral components of their work culture. Requirements • Minimum of 3 years of experience as a Desktop Support Analyst or in a similar role. • Proficiency in Computer Hardware, Active Directory, and Backup Technologies. • Experience with Configuration Management, Desktop Administration, and Desktop Applications. • Familiarity with Desktop as a Service, Desktop Deployment, and Desktop Environment. • Hands-on experience with Desktop Hardware and PC Desktop - Workstation. • Proven skills in Remote Desktop Support and Windows Remote Desktop. • Ability to provide technical support and resolve issues efficiently. • Excellent problem-solving skills and attention to detail. • Strong communication skills, both written and verbal. • Ability to work effectively in a team and independently. • Relevant certifications or qualifications are advantageous. • Willingness to stay updated with new technologies and industry trends. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .