Our client, a leading provider of IT services, is seeking a Desktop Support Analyst to join their team. As a Desktop Support Analyst, you will be part of the Enterprise Technology department supporting various divisions globally. The ideal candidate will have excellent analytical skills, strong communication abilities, and a proactive attitude which will align successfully in the organization. **Job Title:** Desktop Support Analyst **Location:** Easton, PA 18042 (Onsite) **Pay Range:** $27.40 - $29.81 per hour **What's the Job?** + Deliver exceptional customer service by effectively communicating with users to understand issues and providing timely resolutions. + Provide comprehensive desktop support for MAC and PC users, addressing hardware and software issues promptly and efficiently. + Administer and troubleshoot issues related to Office365 applications, including Outlook, Word, Excel, and more. + Utilize SCCM and JAMF for software deployment and management, ensuring smooth application installations and updates. + Maintain accurate documentation of technical procedures, troubleshooting steps, and system configurations. **What's Needed?** + 5+ years of IT experience in a similar role. + Proven experience in providing support for both MAC and PC environments. + Strong knowledge of Office365, Adobe Creative Cloud, SCCM, and JAMF. + Excellent problem-solving skills and the ability to work independently or in a team. + Bachelor's degree in a technical discipline or equivalent working experience. **What's in it for me?** + Opportunity to work in a dynamic and diverse environment. + Gain experience in a large, complex organization with diverse lines of business. + Develop your technical skills while supporting innovative AI integrations. + Collaborate with a dedicated team of IT professionals. + Engage in continuous learning and professional development opportunities. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.