Description We are offering a short term contract employment opportunity for a Desktop Support Analyst in the travel agencies industry, located in New York. As a Desktop Support Analyst, you will be tasked with diagnosing and resolving hardware, operating system, and application issues. Your role also includes maintaining an accurate inventory of endpoint devices and providing recommendations for hardware improvements. Responsibilities: • Diagnosing and resolving issues with hardware, operating system, applications, and peripherals both in-person and remotely. • Keeping an accurate inventory of endpoint devices and performing hardware upgrades when necessary. • Troubleshooting issues related to client server connectivity and permissions. • Providing round-the-clock support to resolve problems, prevent recurrence, and ensure continuity. This includes taking remote calls for off-shift, weekends, and holidays as assigned. • Accurately documenting Service Desk ticket status and resolution. • Completing special projects and additional responsibilities as needed. • Utilizing documentation, manuals, debugging tools, and logic to investigate and analyze problems. • Configuring new computers as per requirements. • Maintaining compliance responsibilities related to the position. Requirements • Proficiency in Android Development, with a focus on troubleshooting and resolving software related issues. • Thorough understanding of Cisco Technologies, including the ability to configure and manage networking equipment. • Expertise in Citrix Technologies, including the setup, maintenance, and troubleshooting of virtual desktop infrastructures. • Familiarity with Computer Hardware, including the ability to diagnose and repair common hardware issues. • Experience with Dell Technologies, especially in terms of system setup, configuration, and maintenance. • Proficiency in managing and maintaining Active Directory, including user and group management. • Ability to troubleshoot and resolve issues related to Apple Devices, including both hardware and software problems. • Experience with Backup Technologies, including the setup and maintenance of backup systems and data recovery. • Proficiency in Configuration Management, with the ability to ensure consistent and reliable system functionality. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .