Description Robert Half Technology is seeking a highly skilled Level 4 Desktop Support Analyst for a client headquartered in Oak Ridge, Tennessee. This role is a long-term contract-to-hire position, 40 hours per week, and is on-site in Oak Ridge. This role is responsible for installation, configuration, monitoring, documentation and troubleshooting of all desktop computers and mobile devices. This includes workstations, monitors, printers, and other peripheral equipment. The role also provides software and application support, incident response and tracking, assets deployments and asset inventory. Responsibilities: • Manage the IT support needs of executive management and their administrative support staff. Must be available to be on-call. • Provide feedback and guidance to more junior team members with the execution of the core tasks and responsibilities listed in the Job Profile Task/Responsibilities section of this document. • Share knowledge related to industry best practices and standards with others across the team. • Perform daily monitoring of the Helpdesk Ticketing System to ensure all requests are being responded to within the assigned SLA. Provide support per requests, investigate, and troubleshoot issues. • Provide Tier 1 & 2 technical support for system users. • Manage the Active Directory/Office 365 by creating, changing, and deleting user accounts per request. • Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. • Collaborate with the Desktop Engineering team to perform system and software testing procedures. • You will update assigned tickets and continuously coordinate necessary work. • Advise management of potential risks that may have an impact on the IT environment. • Assist in the management of Service Desk resources for optimal performance. • Maintain professional demeanor and behavior at all times in all forms of communication. • Perform other duties as assigned by the manager. Requirements + Ten plus years of IT-related experience with two plus years of System Administration experience. + Experience with AWS, Azure, and other cloud environments. + Experience working efficiently in a team as well as independently and prioritizing tickets based on immediate needs. + Experience with Mac iOS and peripherals + High School diploma required. + Experience providing IT support in a Windows environment. + Experience researching PC and software issues and products. + Hands-on experience working with all types of hardware including laptops, desktops, and printers. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .