Description We are offering a long-term contract employment opportunity for a detailed and organized Desktop Support Analyst in Newark, NJ. In this role, you will be vital in ensuring seamless operations within our team by providing technical support, maintaining computer systems and equipment, and educating users about system use and maintenance. Responsibilities: • Providing timely responses to user-reported issues through email, phone, or the ticketing system • Troubleshooting and rectifying hardware, software, and network-related issues • Accurate documentation of incidents, problem areas, and resolutions as a reference for future instances • Installation and configuration of desktops, laptops, printers, and other peripheral devices • Regular maintenance and upgrades of computer systems and equipment for optimal performance • Ensuring the proper functioning of security tools such as antivirus software • Training and educating users on basic troubleshooting and system use • Guiding users on the best practices for maintaining system security • Collaborating with other IT teams to resolve complex issues • Escalating unresolved problems to higher-level support or vendors when necessary. Requirements • Proficiency in Android Development is required, with a focus on debugging and improving existing applications. • Demonstrated experience with Cisco Technologies, including understanding of networking protocols and hardware. • Familiarity with Citrix Technologies, specifically in relation to server and desktop virtualization. • Strong knowledge of Computer Hardware, including the ability to troubleshoot and repair common issues. • Experience with Dell Technologies, particularly with server and storage solutions. • Ability to service and support Apple Devices, including Mac computers and iOS devices. • Knowledge of Backup Technologies, with a focus on data protection and recovery solutions. • Proficiency in Configuration Management, with an emphasis on maintaining system security and performance standards. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .