Kforce has a client that is seeking a Desktop Support Analyst in Redmond, WA. Summary: Our client is a cutting-edge provider of world class software, solutions and services. Employing over 100,000 passionate people worldwide, they empower every person and every organization on the planet to achieve their dreams. Their best in class advancements in cloud, mobile, machine learning, and AI are changing the way people go about their lives. Doing business in 170 countries, our client is dedicated to fulfilling their mission of helping you and your organization achieve more around the world. Responsibilities: * 30-40% responding to incoming tickets and emails * 30-40% acting on the tickets * 20- 40% supporting IT ops team * Support Desktop hardware and software troubleshooting * General break fix support * Hardware refreshes * Work with Incident response team on ticket triaging * Support OPs team with tier1 tickets * Handle user hardware onboarding/offboarding for studio * Support Turn 10's Devkit Infrastructure * Diagnose and resolve technical problems, including hardware failures and connectivity issues * Monitor system performance, conduct routine checks, and implement updates for optimal efficiency * Create and maintain documentation for IT procedures, troubleshooting steps, and standard operating processes