Description Key Responsibilities: + MAC OS Experience + Troubleshooting + Hardware Knowledge + Cable Management Top Skills: + Desktop Support (Windows 7/10) + Network Connectivity Troubleshooting + Hardware Deployment and Cable Management Additional Responsibilities: + Computer imaging and upgrades + PC and Printer deployment + Wyse terminal setup and configuration + Configure mobile devices (iPhone, iPad) + Clinical software installations Customer Service and Communication: + Communicate technical terms and policies to end users + Provide one-on-one training/guidance + Deliver exemplary customer service with a "never-say-no" attitude + Ensure consistent communication aligned with MCIT members Technical Skills: + End User Device administration, configuration, support, and troubleshooting + Use tools and utilities for system analysis and problem resolution + Perform checkpoint rounds to ensure equipment is operational + Adhere to security policies for IT infrastructure + Implement, install, maintain, and support End User Infrastructure equipment and connectivity + Resolve software and hardware issues + Provide hardware and software acquisition recommendations + Perform proactive diagnostic checks on desktops Administrative Responsibilities: + Monitor and log actions in the Front Range ticket system + Close tickets within service levels + Comply with administrative tasks (Innotas, journal entries, email templates) + Assist in implementing and planning projects + Involved in software, hardware, systems, servers, and network upgrades + Resolve tickets efficiently and perform wire management Skills Desktop, Support, Customer service, Active directory, Technical support, Office 365, Windows, Hardware, Windows 10 Top Skills Details Desktop,Support,Customer service,Active directory,Technical support,Office 365,Windows Additional Skills & Qualifications Need good communication skills and previous white glove support experience is a huge plus. Experience Level Entry Level Pay and Benefits The pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in New York,NY. Application Deadline This position is anticipated to close on Feb 14, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.