Description We are in search of a Desktop Support Analyst to join our team located in Zionsville, Indiana. This role involves providing technical assistance to our internal team members, ensuring smooth hardware and software operation. As a Desktop Support Analyst, you'll be expected to handle diverse tasks, ranging from troubleshooting Office 365 issues to managing mobile devices. Responsibilities: • Assisting team members who are experiencing issues with Office 365, including but not limited to, password resets and account lock-outs. • Troubleshooting problems related to printer connectivity and ensuring seamless operation. • Providing support for Windows 10 and Windows 11 operating systems. • Managing mobile devices, ensuring they are properly configured and compliant with company policies. • Onboarding and offboarding team members, ensuring appropriate access rights are granted or revoked. • Providing basic support and guidance to team members, fostering a positive user experience. • Proactively identifying potential IT issues and implementing preventative measures. • Collaborating with other IT team members to handle complex issues and provide comprehensive support. • Applying critical thinking skills to troubleshoot and resolve issues in a timely manner. Requirements • Ability to troubleshoot and maintain Computer Hardware • Experience with Windows PC • Proficiency in managing and maintaining Active Directory • Ability to support and troubleshoot Apple iPad • Knowledge of Backup Technologies • Experience in Configuration Management • Familiarity with MDM Technologies • Proficiency in using Microsoft Office 365 • Experience in supporting and troubleshooting Microsoft Windows 10, 11 • Knowledge and experience with Cisco Technologies Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .