Description Position Overview: You will be the primary point of contact for IT support, assisting in the management and maintenance of hardware, software, network systems, and security protocols. This role requires a proactive approach to problem-solving, the ability to manage multiple priorities, and a strong understanding of Windows operating systems and business applications typically used in accounting firms. Provide first- and second-level technical support for all Windows-based systems, including desktops, laptops, and peripherals. Troubleshoot and resolve software, hardware, and network issues across various devices and platforms. Install, configure, and maintain accounting-related applications (e.g., QuickBooks, Microsoft Excel, and other financial software). Support the firm’s internal IT infrastructure, including file servers, email systems, and security protocols. Assist in the management of Active Directory (AD), user accounts, group policies, and permissions. Perform routine system updates and patch management for all Windows systems and related software. Ensure the security and integrity of the firm's systems through regular backups, antivirus updates, and proactive security monitoring. Respond promptly to service desk tickets, providing timely and accurate updates to users. Provide support for cloud-based applications and virtual environments used by accounting staff. Maintain accurate records of system configurations, asset inventory, and IT-related issues. Work with vendors to coordinate hardware/software upgrades and repairs. Collaborate with other IT staff to ensure smooth IT operations and assist with long-term technology strategy. Assist with the onboarding and offboarding of staff, ensuring proper setup of workstations and network access. Participate in the implementation of IT projects, such as system upgrades and migrations. Skills & Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience). Proven experience in IT support or system administration, preferably within an accounting or financial services firm. Strong proficiency with Microsoft Windows operating systems (Windows 10, Windows Server 2016/2019) and Microsoft Office Suite. Experience with network configuration and troubleshooting (TCP/IP, DNS, DHCP, VPNs, firewalls, etc.). Familiarity with Active Directory, Group Policy, and user account management. Knowledge of accounting software and applications (QuickBooks, Sage, etc.) is a plus. Experience with Microsoft Exchange, Office 365, and cloud-based solutions. Strong problem-solving skills and the ability to troubleshoot and resolve issues efficiently. Excellent communication skills, with the ability to explain technical concepts to non-technical staff. Requirements • Minimum of 3 years of experience in a Desktop Support Analyst role or similar • Proficiency in Android Development • Familiarity with Cisco Technologies • Experience with Citrix Technologies • Understanding of Computer Hardware • Knowledge of Dell Technologies • Proficiency in using Active Directory • Familiarity with Apple Devices • Experience with Backup Technologies • Strong understanding of Configuration Management Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .