Description We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in North, New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support. Responsibilities • Provide comprehensive Level 1 and 2 desktop and software support to staff • Manage user and asset tasks effectively • Monitor work emails even after office hours to respond to any emergencies promptly • Participate actively in global IT projects to ensure seamless execution • Track escalated problems to 3rd party vendors, team leaders, or managers until resolution • Maintain detailed documentation of all procedures and infrastructure • Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks • Provide support via e-mail, phone, and in-person, escalating issues when necessary. Requirements • Understanding of Computer Hardware, including the ability to diagnose and repair hardware-related issues. • Experience with Dell Technologies, particularly in the area of system configuration and support. • Proficiency in Active Directory management, including user setup, permissions, and troubleshooting. • Familiarity with Apple Devices, including setup, configuration, and troubleshooting. • Experience in Backup Technologies, with the ability to implement and maintain backup solutions. • Knowledge of Configuration Management, with the ability to track and control changes in the software. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .