Description Do you feel stuck and micromanaged? Do you want freedom to troubleshoot and challenge yourself? If so, we are seeking a proficient Desktop Support Analyst (ranging from T1-T3 support) to join a team based in Grinnell, Iowa. As a Desktop Support Analyst, your role will involve handling support requests from end-users, conducting initial troubleshooting, and facilitating the resolution of technical issues. This position will require interaction with community-based technical resources, sharing technical problems and solutions with the team, and potential travel to service endpoints when necessary. One must be self driven and have a passion for collaborating with all faces with a smile. To learn more, please apply now, call 319-362-8606, or email your resume direct to: Shawn M Troy - Technology Practice Director with Robert Half (additional contact information is on LinkedIn). Responsibilities: • Respond to incoming support requests via phone and email, gather pertinent information, and create trouble tickets • Perform initial troubleshooting actions which may include repairing, replacing, and installing equipment • Escalate incidents and ensure ticket resolution • Guide and assist community-based technical resources in resolving a wide range of service issues • Maintain and operate devices, ensuring optimal connectivity and configuration • Participate in quality improvement and skills development activities within the team • Provide support for applications, including Microsoft Office 365 and Android iOS • Utilize tools such as Active Directory and Remote Desktop Support for issue resolution • Offer support for computer hardware related issues • Share identified technical problems and solutions with the Service Support Team. Requirements • Candidates should have a minimum of 2 years of experience in a similar role such as Desktop Support Analyst. • Proficiency in Computer Hardware is necessary for this role. • Knowledge and experience with Active Directory is required. • Proficiency in Microsoft Office 365 is a prerequisite for this position. • Candidates should have experience with Android iOS. • Experience with Remote Desktop Support is necessary. • Applicants should have a strong background in Application Support. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .