Description We are offering a permanent employment opportunity for a Desktop Support Analyst in Conroe, Texas. The main function of this role is to provide comprehensive end-user support across various platforms and devices within the industry. Responsibilities: • Providing prompt and efficient end-user support for desktop-related issues. • Diagnosing and resolving technical problems associated with tablets, laptops, and computers. • Leveraging skills in Active Directory to manage user accounts and access. • Setting up new devices including tablets, laptops, and computers to ensure seamless operation for users. • Applying basic troubleshooting techniques to resolve user issues and maintain system performance. • Performing other similar functions as part of the desktop support duties. • Monitoring and maintaining the health of systems to ensure optimal performance. • Collaborating with other team members to deliver high-quality support to end-users. Requirements • Proficiency in Active Directory, with the ability to manage user accounts, permissions, and access rights. • Solid experience in Desktop Support, including the ability to resolve hardware and software issues. • Demonstrated skills in Basic Troubleshooting, with the ability to diagnose and resolve technical issues. • Excellent communication skills to effectively interact with team members and clients. • Ability to work in a team-oriented environment, collaborating with peers to solve IT issues. • Strong analytical skills to evaluate and modify system performance. • Ability to maintain confidentiality and adhere to data security standards. • Willingness to stay updated with the latest technologies and trends in desktop support. • Commitment to providing excellent customer service and user experience. • Ability to multitask and manage time effectively under minimal supervision. • Capability to work under pressure and handle stressful situations. • Flexibility to work in shifts or outside of regular office hours, if required. • Bachelor's degree in Computer Science, Information Technology, or a related field is desirable. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .