Description We are recruiting for a mid-level to senior-level Desktop Support Analyst for an onsite contract to hire role in Appleton, WI. This is a great team that is growing due to demands and overall growth of their organization. Responsibilities: • Provide comprehensive desktop, printer, and overall device support • Ensure excellent customer service while interacting with end users and internal staff at the plant • Handle hardware and imaging related operations • Work in a Microsoft environment, specifically with Windows 7 & 10, printers, specialized applications • Manage and resolve escalated tickets together with the team • Offer remote support as part of the role, ensuring timely and effective solutions • Encourage independent research to come up with effective solutions • Utilize the knowledge base and ticketing system to manage tasks and issues • Work extensively with O365 in the Microsoft environment • Ensure the proper functioning of PC Desktop - Workstations and Desktop Hardware. Requirements • Proficiency in PC Desktop - Workstation operations, maintenance, and troubleshooting • Extensive knowledge and experience in handling Desktop Hardware • Familiarity with diverse operating systems and platforms • Ability to diagnose and resolve software issues • Excellent problem-solving skills and attention to detail • Strong communication skills to effectively assist staff with technical issues • Ability to work collaboratively in a team environment • Proven experience in a similar role within the Machinery Manufacturing industry • Ability to prioritize tasks and work under pressure • Demonstrated commitment to continuous learning and skills development in relevant areas • Relevant certifications or qualifications in IT support or related field would be advantageous. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .