Desktop Support Analyst

Summary:

This Chicago Law office is looking for an experienced IT Analyst to support the Information Technology department. This is an international law firm.

If you are looking to work in a friendly, collaborative environment that affords unique opportunities to expand your professional development, this role is for you.

The ideal candidate will have a minimum of three years’ experience to be a part of our Information Technology team. You will be responsible for providing technical phone support for the business and for end user devices-both hardware/software including PCs, laptops, IP Telephones, and mobile devices.

This position will be in Chicago- 5 days on-site.

Responsibilities:
Troubleshooting problems with Windows based workstations, custom applications, email, network and peripheral equipment Troubleshoot Android and Apple iOS software issues Maintain expert level knowledge of the platform’s operating systems, standard applications, and computer hardware solutions White Glove support Qualifications:
College degree required in a technology discipline (preferred) Three years’ of professional experience in supporting end user equipment in a high availability corporate or law firm environment Must have excellent customer service skills, communication skills and be a team player Law Firm experience preferred. Must possess a solid understanding of PC hardware/peripheral devices, Active Directory, standard operating systems (Windows 7/10) and Microsoft Office applications Experience supporting mobile technologies iOS and Android #LI-GA1