Description Position: IT Desktop Support Analyst - Technical Lead (direct hire-permanent) Location: Des Moines, IA (onsite) Salary: up to $75,000 base annual salary with excellent benefits *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. *** Join our financially stable and thriving mid-sized client company as the IT DESKTOP SUPPORT ANALYST - TECHNICAL LEAD in a direct hire permanent position. Leverage your 3-5 years of IT infrastructure desktop tier I thru tier III level experience, to provide excellent end-user support and serve as a technical lead for a small team. Key Responsibilities: + Manage the daily activities of the End User support team; monitor the ticket system to ensure efficient, effective resolution. + Take on desktop infrastructure projects supporting current and future initiatives. + Administer corporate SharePoint and OneDrive environments. + Provide escalated support for team members. + Travel to nearby locations within the metropolitan area as needed, no overnight travel. Preferable Skills & Experience: + Desktop support including MS Office 365. + Familiarity with Microsoft’s System Center Configuration Manager, Windows Update Services, SharePoint, OneDrive, and current operating systems. + Knowledge of network services related to desktops. + Understanding of Windows imaging and desktop deployment processes. + Familiarity with VMWare Horizon and mobile device options and operating systems. + Leadership experience. This role requires multitasking, quick adaptation to changing environments, strong communication, and documentation skills. *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. *** Requirements • Proficiency in Active Directory and Configuration Management • Demonstrated proficiency in MS Windows 10 • Prior experience in a technical lead role within a desktop support environment • Ability to troubleshoot, diagnose, and resolve technical hardware and software issues • Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users • Strong organizational and time management skills, with the ability to prioritize tasks effectively • Proven ability to work independently and as part of a team • Commitment to staying up-to-date with the latest technologies and industry trends • Relevant certifications or qualifications in IT support or a related field would be advantageous • Demonstrated ability to maintain confidentiality and handle sensitive information with discretion. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .