**Our client, a leading financial institution, is seeking a Desktop Support Analyst to join their team.** As a **Desktop Support Analyst** , you will be part of the **IT Support Team** supporting the **Trading Desk** . The ideal candidate will have **strong troubleshooting skills** , **excellent communication abilities** , and a **proactive approach** to problem-solving, which will align successfully in the organization. **Job Title:** Desktop Support Analyst **Location:** Charlotte, NC **Pay Range:** $38.08 per hour **What’s the Job?** + Provide installation, maintenance, and troubleshooting support for **trading platforms** and **applications** . + Diagnose and repair hardware issues for **laptops, desktops, servers, and networking** equipment. + Offer remote support for users outside the site support area. + Ensure optimal user experience and system performance for trading systems. + Provide on-call assistance to resolve urgent issues and perform preventative maintenance. **What’s Needed?** + **3-5 years of IT support experience** , ideally in a **financial services** or **trading** environment. + Strong knowledge of **Windows 10** , **Windows Server (2012, 2016, 2019)** , and **MS Office (2013, 2016, 2019, 365)** . + **Experience with trading applications** and **Citrix support** . + Familiarity with **SQL Client** , **Perforce** , and **PowerShell** for technical troubleshooting. + **Excellent problem-solving skills** and the ability to work under pressure in a fast-paced environment. **What’s in it for me?** + Opportunity to work with cutting-edge **trading systems** in a leading financial institution. + Gain exposure to advanced **technical infrastructure** and hands-on troubleshooting in a trading environment. + **Ongoing career development** and access to a **supportive, diverse work environment** . + Work with a **collaborative team** dedicated to continuous improvement and operational excellence. + Competitive **compensation** and **benefits** package. If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of:** Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.