Kforce has a client that is seeking a Desktop Support Engineer in Coppell, TX. Summary: We are seeking a skilled and dedicated Desktop Support Engineer to join an Infrastructure and Security team. The ideal candidate will be responsible for providing technical support and troubleshooting services to end-users across multiple disciplines, e.g., hardware, software, and network-related issues, as well as possess a strong desire to continue learning and provide valuable insight as a key member of the team. This role requires the engineer to be on-site 100% of the time to ensure prompt and effective resolution of technical problems. Key Responsibilities: * Desktop Support Engineer will provide on-site technical support for desktop computers, laptops, printers, and other peripherals * Install, configure, and maintain operating systems, software applications, and hardware components * Troubleshoot and resolve hardware, software, and network issues in a timely manner * Assist with the setup and deployment of new equipment and technology * Perform regular maintenance and updates to ensure optimal performance of IT systems * Document and track all support requests and resolutions using a ticketing system * As a Desktop Support Engineer, you will collaborate with other IT team members to address complex technical issues * Provide training and guidance to end-users on best practices and IT policies * Ensure compliance with company IT policies and security protocols * Develop and leverage application centric Key Performance Indicators (KPI's) to identify inefficiencies, streamline processes, and drive informed decisions * Offer an outstanding customer experience to all employees