Job Description

Troubleshoot, support and incident-manage user PCs and other related technical infrastructure according to the client’s SLA. Provide technical support to desktop/laptop PCs, printers, monitors, server/network equipment, and other hardware in office environment. Coordinate with helpdesk engineers to provide support by corresponding to tickets within decided period. Manage IT hardware assets. Tasks include installing, moving, adding, changing, disposing, and removing. Support best practices of IT and client requests through communication with onsite. Other ad-hoc technical tasks are required. Create and host presentation for user IT training. Reproducing, diagnosing, and analysing problems reported by end-users, in turn formulating solutions to resolve the issue at hand. Providing training and advice to users, both in response to identified difficulties and to share tips for optimal computer operation. Organizing and maintaining a problems and solutions log for use by other Desktop Support personnel. Operate and test daily functionality of all AV and integrated conference rooms. Perform routine testing and problem diagnosis for all installed conference room systems and equipment. (projectors, microphones, speakers, amplifiers, cameras, and displays) Perform preventative maintenance to resolve problems or identify problems requiring escalation to appropriate manager, vendor, or manufacturer. Troubleshoot AV/UC problems on the fly as required, “emergency” as well as “non-critical” situations. Assist with company meetings/functions as required. Daily system testing to confirm equipment and room system is functional. Ensure all conferencing systems and spaces are presentable and ready for use. Basic configuration and commissioning of routers and switches Network Cable Testing, Hardware reboots, Inventory services, Rack and stack. Ensure equipment / devices are stored safely, labelled and record. Coordinate for HW reception, storage, and delivery. Smart hands support for global Network team for Network / Analog Telephone / Video Conference /Printer device configuration support for global NS team (pre-config, shipping, peripheral set-up / console access & etc.) May include physical racking, cabling and decommission if 3rd party vendor is not commissioned. Attend/Report/Present in the meetings as and when necessary. Provide regular updates to the IT project team and client.

Job requirements:

Min 2-3 yrs Deskside Support Experience ITSM Ticketing Tool experience Windows OS Technical Troubleshooting experience Good Communication Laptop Building

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The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.