Job details

Country

USA

State / Region / Province

North Carolina

Work Location

Durham, NC

Domain

Delivery

Interest Group

Infosys Limited

Skills

Technology|Infrastructure-Contact Center|end user computing and services, site support and executive support

Company

ITL USA

Requisition ID

127255BR

Job description

Infosys is seeking Desktop Support Engineers. This role will be responsible for user problems with hardware and software, including printer support (on site/remote/by phone).

Required Qualifications:
• Candidate must be located within commuting distance of Durham, NC or be willing to relocate to the area. This position may require travel in the US
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 2 years of Information Technology experience
• At least 2 years of Strong end user desk side experience.
• Experience in administering desktop applications, tech refresh, OS (Operating System – Windows 10/11) deployments and configurations, meeting support and meeting SLAs.
• Responding to client support requests raised through ITSM tool/emails.
• Experience in hardware troubleshooting skills – replace parts in laptops/desktops.
• Exposure to ITIL (Information Technology Infrastructure Library) Based processes will be advantageous.
• Troubleshooting hardware and software issues on laptops, desktops, workstations etc. and maintain optimum performance.
• Address customer requests for installation, configuration, test, maintenance of hardware and software components
• Support root cause analysis of equipment problems and provide effective diagnosis, respond to customer requests via phone and e-mail in a timely and accurate manner
• Installing and upgrading operating systems and computer software and visiting the client’s desk when needed.
• Good knowledge of MS Office suite.

Preferred Qualifications:

• Excellent communication skills.
• Exposure to End User Computing support model.
• Ability to quickly grasp user’s technical aspects.
• Customer focus
• Punctual & Process oriented.
• Relationship building with the customer and stakeholders.

The job entails an extensive amount of travel. The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.


About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.